How do I get help with my account?
Email support with the address on your ParkPlate account and a short description of the issue. Do not send your password.
Support
How can we help?
Send ParkPlate account, photo, review, moderation, and menu correction questions to support@park-plate.com.
FAQ
Common Questions
How do I request account deletion?
Email support from the address tied to your account with the subject Account Deletion. We will verify the request and delete or de-identify account data that is no longer needed for legal, security, or operational reasons.
Why is my photo or review not public yet?
Photo reviews may be held for moderation before they appear publicly. We review submissions for relevance, image quality, inappropriate content, and whether the photo appears connected to the selected menu item.
Can I report incorrect menu information?
Yes. Use the report option in the app when available, or email support with the festival, location, item name, and a photo or source that helps us verify the correction.
Does ParkPlate represent any park or festival?
No. ParkPlate is an independent festival food companion and is not affiliated with or endorsed by any park, festival, venue, or venue operator.
Moderation
Photo and review questions
ParkPlate may reject or remove photos, ratings, reviews, or reports that are unrelated to a menu item, include inappropriate content, appear misleading, contain private information, or cannot be reasonably verified.
Review status
If a submitted review is pending, it may not contribute to public ratings until it has been approved.
Corrections
For menu changes, pricing corrections, or item availability updates, include the item name, location, festival, and a clear source or photo.
Need Help?
Contact ParkPlate support
Send account, review, photo, moderation, or data correction questions to support@park-plate.com.